Legal Notice

In accordance with the provisions of Articles 10 and 11 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, users and visitors are hereby informed of the legal information relating to the entity that owns the website located at the Internet address www.roc-hotels.com.

Website Owner

Company name: Promotions Developments Illetas, S.A.
Tax ID (CIF): A07793466.
Registered address: C/ Enric Alzamora, 6
Email: dpo@roc-hotels.com
Telephone: 971-213093
Fax: —
Commercial Register: Palma de Mallorca, Volume 1468, Folio 5, Page PM26545, Entry 1
Activity: —

Terms of Use

In order to browse this website as a visitor or to register and access the services offered by www.roc-hotels.com, the following terms of service must be accepted:

• A) The user and the visitor accept these terms of service.
• B) If the user or visitor does not accept these terms, they may not use this website or access the services offered by Promotions Developments Illetas, S.A.

Proper Use of the Website

These Terms of Use govern access to and use of the website www.roc-hotels.com. Use of this website grants the status of user from the moment access and browsing begin. From the moment the user accesses any of its contents, they expressly accept these general terms and the specific conditions applicable to the various services offered.

Through the website, Promotions Developments Illetas, S.A. provides users with access to and use of various information and services.

The website is free of charge for users. The user undertakes to use the website in accordance with the law, these general terms, as well as generally accepted morals, good customs and public order.

In general, prior subscription or registration is not required to access the services and information on the website. However, Promotions Developments Illetas, S.A. may require prior completion of the corresponding data collection form for the use of certain services.

By accepting these terms, the user undertakes to make proper use of the website www.roc-hotels.com, its contents and services, exercising due diligence in accordance with the law, good customs and public order.

Modifications

The entity reserves the right to unilaterally modify these terms at any time and without prior notice. In such cases, they will be published and announced as far in advance as possible. Likewise, the entity reserves the right to unilaterally modify the presentation and configuration of the website at any time and without prior notice.

Links to Third Parties

This Legal Notice refers solely to the website and contents of the entity and does not apply to links or third-party websites accessible through it. The entity is not responsible for the content of any destination website linked, nor for any link included on a website accessed from the entity’s website.

Intellectual and Industrial Property

All contents of the website are the exclusive property of the entity and, by way of example but not limitation, include graphic design, source code, logos, texts, graphics, illustrations, photographs and other elements appearing on the website. Likewise, trade names, trademarks or distinctive signs contained on the website are protected by intellectual and industrial property laws.

The entity exclusively holds the exploitation rights of the aforementioned intellectual property, in any form, and in particular the rights of reproduction, distribution and public communication. Any unauthorized use, in whole or in part, of the contents of the website that comprise the intellectual or industrial property rights of the entity is prohibited.

The entity reserves the right to take any legal action against any user who carries out any act involving reproduction, distribution, commercialization, transformation or any other form of exploitation, in whole or in part, of the contents of the website that constitutes an infringement of intellectual and/or industrial property rights.

Notifications

For the purposes of these General Conditions and for any communication between the entity and the user, communications shall be sent by email to dpo@roc-hotels.com. Communications from the entity to the user shall be made using the data provided by the user when registering on the website. The user expressly accepts the use of email as a valid procedure for sending such communications.

Applicable Law and Jurisdiction

These terms shall be governed by Spanish law, which shall apply to all matters not expressly provided for in this contract in relation to interpretation, validity and enforcement. The parties expressly waive any jurisdiction that may correspond to them and submit to the competent Courts and Tribunals to resolve any dispute that may arise in the interpretation or execution of these contractual conditions.

By using our online reservation service, you are contracting a tourist accommodation reservation, a service subject to the following conditions:

These General Terms and Conditions, together with other terms and conditions, establish the legal framework governing the contracting of services consisting of hotel accommodation services, provided through the website www.roc-hotels.com. This website belongs to PROMOTIONS DEVELOPMENTS ILLETAS SA, Tax ID/CIF: A07793466, Address: C/ Enric Alzamora, 6, 07002 - Palma de Mallorca - Balearic Islands, Phone: 971213090, Fax: —, Email: dpo@roc-hotels.com. The company is registered in the Commercial Register of Palma de Mallorca, Volume 1468, Page 5, Sheet PM26545, Entry 1.

These contractual conditions aim to regulate the contractual terms for contracting/reserving the services offered by the company through the website, and the corresponding economic consideration and/or payment to be made by the Client to the Company.

The company provides the recipient, before initiating the contracting procedure and by means appropriate to the communication medium used, permanently, easily, and free of charge, with clear, understandable, and unequivocal information regarding the following points:

• A) The various procedures to be followed for accepting these General Terms and Conditions of Contracting are indicated on the website, where the client can consult, store, and reproduce them before completing the reservation.
• B) The company will electronically archive these General Terms and Conditions of Contracting, which will be accessible at all times through the provided means.
• C) The company provides the client with the technical means necessary to identify and correct errors during the contracting process, according to the instructions indicated on the website.
• D) The language in which these General Terms and Conditions of Contracting are formalized is Spanish.
• E) Online contracting of services offered through this website will also be subject to the Legal Notice and the Particular Conditions applicable in each case.
• F) These General Terms and Conditions comply with Law 34/2002 on Information Society Services and Electronic Commerce; Law 7/1998 on General Contracting Conditions; Royal Decree 1906/1999 regulating electronic contracting; and Legislative Royal Decree 1/2007 of November 16, concerning the Defense of Consumers and Users.
• G) The formalization of any reservation or purchase of accommodation services through the website implies the express, full, and unconditional acceptance of these General Terms and Conditions of Contracting, the Website Terms of Use, and, where applicable, the Particular Conditions.
• H) All information provided during the contracting process will be stored by the company. Any correction or modification of the data provided must be carried out in accordance with the instructions indicated on the website.
• I) By submitting personal data, the client gives express consent for its processing for the purpose of managing the contracting or reservation of the offered accommodation.
• J) The client contracts the hotel accommodation services of the company, and the company accepts the task of providing them according to the general and particular conditions in force, as well as the price and features indicated on the website.
• K) The establishment reserves the right to unilaterally modify these General Terms and Conditions without affecting reservations or promotions contracted prior to the modification.
• L) Each reservation will be subject to a specific cancellation policy, which must be consulted and accepted by the client before confirming the reservation or purchase.
• M) If a reservation needs to be modified before the arrival date, the client must do so exclusively through the official channels provided (website platform or email). Requests sent through unauthorized means will not be valid.
• N) Promotions, discounts, or special rates cannot be combined with each other or with other current offers. All discounts will be calculated on the official base price published at the time of reservation.
• O) Promotional conditions or discounts are not applicable to reservations already in stay (check-in completed) or to reservations in which clients have not checked in. All promotions are subject to availability and validity.
• P) Payment and cancellation conditions will depend on the chosen rate and will be shown during the reservation process.
• Q) Minors under 18 years of age may stay without an accompanying adult only if they have the express written authorization of their parents or legal guardians. For this purpose, it is mandatory to complete and sign the corresponding authorization form and send it, together with the required documentation, to centralreservas@roc-hotels.com at least 7 days prior to the check-in date. Download the form here. The establishment reserves the right to deny accommodation if the duly completed documentation has not been received within the established deadline.
• R) Generally, pets are not allowed in the group’s hotels. It is recommended to contact reception or reservations staff for further information.
• S) General Provisions: any situation, incident, or circumstance not expressly contemplated in these conditions will be resolved according to the establishment’s criteria, applying the current tourism and civil regulations, as well as good practices of the hotel sector. The establishment reserves the right to update or modify these conditions whenever necessary for the proper functioning of the service or compliance with applicable legislation.

I.- SELLER IDENTITY.

The Seller of the services contracted by the user is Promotions Developments Illetas, S.A., a company providing hotel accommodation services. The website www.roc-hotels.com is registered under Promotions Developments Illetas, S.A. The trademark is duly registered under the company’s name.

II.- PURPOSE OF THE CONTRACTUAL CONDITIONS.

1. These contractual conditions aim to establish the terms for the sale and/or reservation of services to be contracted through the website www.roc-hotels.com. They govern the contractual relationship of purchase/reservation of hotel accommodation between the Seller and the Buyer when the latter accepts the corresponding checkbox during the online purchase process. The characteristics of the contracted services are reflected on the relevant pages of this website, as well as the particularities of each transaction, always in Spanish.
2. The company provides, through the website, reservation and/or hotel accommodation sales services, always offered by PROMOTIONS DEVELOPMENT ILLETAS SA. This reservation and/or sale of hotel accommodation is governed by the Contractual Conditions herein and the Particular Conditions that may apply to each product or service offered.
3. The prices applicable to contracted products and/or services are those indicated on the website at the date of reservation and/or contracting. Offers will be clearly marked and identified, indicating the previous price and the promotional price.
4. All technical means and requirements necessary to access the website and the services/products offered therein are the sole responsibility of the User, as well as any expenses or taxes arising from the provision of such services.
5. Once accessed, to use the various services, the User must follow all instructions provided on the website, completing the Particular Conditions and other forms established for each service, which implies reading and accepting all General Terms and Conditions, as well as, where applicable, the Particular Conditions that may apply.
6. We strive to maintain continuous and uninterrupted service availability. However, due to technical, logistical, or external circumstances, the availability of some services may be temporarily affected. If a specific service is unavailable at a given time, we will make our best efforts to restore it as soon as possible. Nevertheless, we cannot guarantee or be responsible for any inconvenience or damage arising from the unavailability of a particular service. It is the user’s responsibility to verify service availability with the property before requesting it and act prudently if a service is temporarily unavailable. Under no circumstances shall we be liable for losses, damages, or harm resulting from the unavailability of services on the website.

III.- PURCHASE AND/OR RESERVATION PROCEDURE.

Contracting services must be done by specifically selecting the desired type of accommodation using the selection tools installed on the website. Once the purchase and/or reservation request has been selected and verified, you will have expressly and fully accepted all the general conditions as shown on the company’s website prior to the acquisition of the requested services. From the moment of acceptance, the user becomes a Client of the company as described in these General Terms. Any services, products, and/or reservations offered later by the company will require a new contracting process. Users/clients are recommended to carefully read these General Terms and print or save the document electronically.

IV.- GENERAL TERMS ON CANCELLATION INSURANCE.

By contracting our services, you authorize us to share your personal data with FLEXMYROOM INSURETECH, S.L., based in Benidorm (03503 – Alicante), Calle Gambo, 6-2º-F, Tax ID B42687616, solely for the purpose of protecting your reservation through the insurance services and products offered. Only the strictly necessary data for activating the insurance (name, ID number, postal address, and contact details) will be shared. This entity will delete your personal data once the service has ended and the legally established retention periods have passed. You may exercise your rights of access, rectification, erasure, restriction of processing, data portability, objection to processing, and not being subject to automated decisions at datos@flexmyroom.com.

V.- GENERAL TERMS OF STAY. ACCOMMODATION CONDITIONS.

The reservation conditions will be complemented by the following once the guest arrives at the reserved accommodation. Once the client has checked in, they will be considered a GUEST IN STAY:

• A) Check-in and check-out times are those indicated on the establishment’s official website.
• B) Reservations remain valid until 11:59 PM on the arrival date indicated in the reservation.
• C) If the client’s arrival occurs on a different date or time than indicated, they must notify reception in advance. Requests are subject to availability and express acceptance by the establishment.
• D) During the stay, any modification of contracted services or initially reserved conditions must be communicated to the establishment. Such requests are also subject to availability and acceptance.
• E) In the event of early or unforeseen departure, the establishment reserves the right to apply penalties for unused nights. “Unforeseen departure” means when the reservation holder and/or their companions leave before the scheduled check-out date.
• F) The establishment reserves the right of admission, according to current regulations and internal safety and coexistence policies.
• G) Any situation, incident, or circumstance not expressly covered in these conditions will be resolved according to the establishment’s criteria, applying current tourism and civil regulations, as well as hotel industry best practices. The establishment reserves the right to update or modify these conditions whenever necessary for proper service operation or compliance with applicable law.